Contact Us
Customer Care
Contact HearthLoom Home
Our customer service team can assist with product information, order questions, shipping updates, returns, and general store inquiries. Use the contact form below or reach us through the business contact information provided on this page.
Business Hours
Customer Service
Monday–Friday
9:00 AM–5:00 PM Mountain Time
Business Address
Denver, Colorado
hearthloomhome LLC90 W 11th Ave
Denver, CO 80204
United States
Business address notice: The address above is our business contact address. Do not send merchandise or returns to this address without receiving return instructions from our customer service team. Unauthorized returns may be delayed or refused.
Customer Assistance
How We Can Help
Before You Submit
Help Us Locate Your Order
For questions about an existing order, include the following information in your message whenever available:
- Your full name
- The email address used at checkout
- Your Shopify order number
- A brief description of the question or issue
- Photos of the product or packaging when reporting damage
Response Information
When You Can Expect a Reply
Messages are reviewed during regular business hours. We aim to respond within one to two business days. Requests submitted during weekends, holidays, or periods of increased order volume may require additional time.
Protecting Your Information
Please do not send complete credit card numbers, banking passwords, Social Security numbers, government identification numbers, or other highly sensitive information through the contact form or by email. HearthLoom Home will not request your account password by email.
Send a Message
How Can We Assist?
Complete the contact form below and provide enough detail for our team to review your request. Required fields are marked by the form.