Terms of service
HearthLoom Home Website Terms
Terms of Service
Last updated: August 19, 2026
These Terms of Service govern your access to and use of hearthloomhome.com, including browsing the website, creating a customer account, placing an order, purchasing products, communicating with customer service, and using other features made available through the store.
Store Operator
HearthLoom Home is a retail brand operated by hearthloomhome LLC. In these Terms, “HearthLoom Home,” “we,” “us,” and “our” refer to hearthloomhome LLC and the HearthLoom Home store, as applicable.
hearthloomhome LLC90 W 11th Ave
Denver, CO 80204
United States
Email: support@hearthloomhome.com
Telephone: (719) 205-0188
Key Terms at a Glance
Agreement to These Terms
By accessing the website or placing an order, you agree to these Terms and the policies incorporated into them. If you do not agree, do not use the website or submit an order. Separate terms may apply to a specific service, promotion, payment method, or feature and will control if they expressly conflict with these general Terms.
1. Eligibility and Lawful Use
You may use the store only if you are legally capable of entering into a binding transaction in your jurisdiction. If you are using the store on behalf of a business or other organization, you represent that you have authority to bind that organization.
You may not use the store, products, checkout, customer accounts, or communications for an unlawful, fraudulent, abusive, deceptive, or unauthorized purpose.
2. Shopify Platform
Our online store is hosted through Shopify, which provides the commerce platform, checkout infrastructure, customer-account features, security, payment integrations, and other technical services used to operate the store.
Shopify is not the seller of HearthLoom Home products. Purchases from this store are transactions between the customer and hearthloomhome LLC, subject to the payment services and third-party providers involved in the order.
3. Customer Accounts
Certain store features may permit or require a customer account. You are responsible for providing accurate information, maintaining control of your email account and authentication method, and protecting your account against unauthorized access.
You are responsible for activity completed through your account unless applicable law provides otherwise. Notify us promptly if you believe your account or order information has been accessed without authorization.
We may restrict, suspend, or close an account when reasonably necessary to address fraud, abuse, security risks, violations of these Terms, or legal requirements.
4. Product Information
We make reasonable efforts to present product titles, descriptions, dimensions, available sizes, colors, package contents, care information, prices, and images accurately. Product information may be based in part on information supplied by manufacturers, distributors, fulfillment providers, or other product sources.
Because bedding sets differ, customers should review the individual product page to confirm the included pieces. A reference to a “set” does not mean that every product contains the same number or type of components.
Product specifications and availability may change. If a material error is identified before fulfillment, we may contact you for instructions, correct the information, or cancel and refund the affected item.
5. Images, Colors, and Natural Variation
Product images are intended to show the product as clearly as reasonably possible. Screen settings, lighting, photography, image compression, dye lots, fabric texture, stitching, filling distribution, and manufacturing tolerances may cause minor differences in appearance.
We do not guarantee that a device will display every product color precisely. A minor difference that does not materially change the product may not constitute a defect, subject to applicable consumer rights and our Return and Refund Policy.
6. Materials, Care, and Product Use
Material composition, filling, construction, certifications, and care requirements vary by product. Review the product page, packaging, and sewn-in care label before use or laundering.
Customers are responsible for choosing an appropriate size and following the product’s care instructions. Bulky bedding may require a large-capacity washer or professional cleaning.
Damage caused after delivery by improper washing, bleaching, excessive heat, overloading equipment, alteration, misuse, pets, smoke, or ordinary wear is not considered a fulfillment error.
7. Availability and Inventory
Products, colors, sizes, prices, and quantities are subject to availability. Adding an item to a cart does not reserve it.
If an ordered product becomes unavailable, we may contact you, cancel the unavailable item, offer an appropriate alternative with your agreement, or issue a refund to the original payment method.
8. Prices and Currency
Product prices are shown in the currency displayed by the store or checkout. Prices may change without advance notice for future orders. A price change does not affect an order already accepted unless the order contains an obvious pricing or technical error.
Standard shipping is free for orders delivered within the United States, with no minimum purchase required. Product prices do not include charges for any expedited or optional shipping service selected by the customer, or applicable taxes displayed at checkout.
9. Promotions and Discount Codes
Promotions and discount codes are subject to their displayed terms, including eligibility, dates, products, purchase thresholds, usage limits, and exclusions.
Unless stated otherwise, discounts cannot be combined, redeemed for cash, applied to prior purchases, transferred, or used after expiration.
We may decline or cancel promotional use that results from technical error, manipulation, unauthorized distribution, duplicate accounts, resale activity, or another violation of the stated offer.
10. Orders and Acceptance
Submitting an order is an offer to purchase the selected products under these Terms. An automated order confirmation acknowledges receipt of the order but does not necessarily mean that we have accepted or shipped it.
An order remains subject to inventory availability, payment authorization, address review, fraud screening, quantity limits, product restrictions, and other reasonable verification.
We may accept, decline, limit, or cancel an order when reasonably necessary. If we cancel a paid order, we will submit a refund for the canceled amount to the original payment method.
11. Quantity Limits and Resale
Products offered through the retail website are intended primarily for personal and household use. We may limit quantities per customer, household, account, payment method, shipping address, or order.
Contact us before placing an unusually large, commercial, resale, or wholesale order. We may cancel orders that appear to involve unauthorized resale, inventory diversion, promotional abuse, or fraudulent activity.
12. Billing and Payment
You agree to provide current, complete, and accurate billing, contact, and payment information. You represent that you are authorized to use the payment method submitted with the order.
Payment information is processed through the payment methods and providers displayed at checkout. A temporary authorization or pending charge may appear before final capture or settlement.
We may request additional verification, delay fulfillment, or cancel an order if payment cannot be authorized or if information suggests fraud, account misuse, chargeback risk, or an unauthorized transaction.
13. Taxes, Duties, and Government Charges
Applicable sales, use, and similar taxes may be calculated based on the order, customer location, product, sales channel, and governing rules.
HearthLoom Home currently accepts orders for eligible delivery addresses within the United States.
14. Shipping and Delivery
Shipping destinations, processing time, delivery estimates, tracking, carriers, address responsibilities, multiple packages, delays, missing shipments, and related matters are governed by our Shipping Policy .
Most eligible U.S. orders are estimated to arrive within 3–12 business days after the order is placed. This is an estimate and not a guaranteed delivery date.
15. Customer Address Responsibility
You are responsible for supplying a complete and accurate shipping address, including apartment, unit, suite, building, postal code, and delivery instructions where applicable.
Contact us promptly to request a correction. Address changes are not guaranteed after an order enters processing or carrier transit. Additional expenses caused by a customer-provided address error may be deducted from an eligible refund when permitted by law.
16. Returns and Refunds
Return eligibility, condition requirements, shipping responsibility, inspections, damaged products, exchanges, and refund timing are governed by our Return and Refund Policy .
Eligible customers may request a return within 30 calendar days after delivery. Bedding must satisfy the published unused, unwashed, complete, and original-condition requirements.
Returns Require Prior Instructions
Do not mail merchandise to our publicly listed Denver business address unless that address is specifically provided in the return instructions for your order. Unauthorized returns, cash-on-delivery shipments, and merchandise sent to an incorrect location may be refused or delayed.
17. Order Changes and Cancellations
Contact us as soon as possible if you need to request a cancellation, address correction, or product change. We will make a reasonable effort to assist, but requests are not guaranteed after processing begins.
If an order can no longer be canceled, you may request a return after delivery, subject to our Return and Refund Policy.
18. Fraud Prevention and Order Verification
We may use Shopify, payment providers, fraud-prevention services, and internal review processes to assess orders for unauthorized transactions, identity misuse, payment risk, address inconsistencies, promotional abuse, or other suspicious activity.
We may contact the customer, request reasonable verification, delay fulfillment, limit quantities, or cancel an order when necessary to protect customers, the store, payment networks, or service providers.
19. Prohibited Uses
You may not use the website or services to:
- Violate applicable law, regulation, court order, or the rights of another person.
- Submit false identity, billing, payment, shipping, tax, account, or order information.
- Use a payment method without authorization or attempt fraudulent refunds or chargebacks.
- Circumvent quantity limits, promotion rules, security controls, access restrictions, or account limitations.
- Upload malware, harmful code, automated scraping tools, bots, or content designed to disrupt the store.
- Probe, scan, test, access, or interfere with systems, accounts, checkout, customer information, or network security without authorization.
- Copy, reproduce, republish, sell, or commercially exploit website content without permission.
- Harass, threaten, impersonate, defame, or submit unlawful or deceptive communications.
- Use the website in a manner that unreasonably burdens, damages, or interferes with its operation.
20. Intellectual Property
The HearthLoom Home name, website design, original written content, graphics, layout, branding, and other store materials are owned by or licensed to hearthloomhome LLC and are protected by applicable intellectual-property laws.
We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the store for lawful personal shopping. No ownership or commercial-use rights are transferred to you.
21. Customer Communications and Submitted Content
You retain ownership of photographs, reviews, feedback, messages, and other content you submit, subject to the rights needed for us to review your request, provide customer service, investigate damage, resolve a dispute, operate the store, or comply with law.
Do not submit content that is unlawful, infringing, deceptive, threatening, defamatory, malicious, confidential to another person, or unrelated to the transaction or service request.
We will not publicly use a customer’s name, image, review, or photograph for marketing unless we have an appropriate legal basis or permission.
22. Privacy
Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy .
23. Third-Party Services and Links
The store may use or link to services operated by Shopify, payment processors, carriers, customer-account providers, analytics services, social platforms, and other third parties.
Third parties may apply their own terms and privacy notices. We are not responsible for independent third-party websites, services, content, policies, availability, or actions, except to the extent required by law.
24. Errors and Corrections
The website may occasionally contain typographical, pricing, inventory, description, shipping, promotion, or technical errors.
We may correct an error, update information, withdraw an offer, or cancel an affected order. If a paid order is canceled because of our error, we will submit a refund for the canceled amount.
25. Website Availability and Changes
We may update, maintain, suspend, modify, or discontinue website features, product listings, accounts, content, or services when reasonably necessary.
We do not guarantee uninterrupted, error-free, or continuously available access. Maintenance, provider outages, security events, internet conditions, or circumstances beyond our control may temporarily affect the store.
26. Disclaimers
To the maximum extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis. We do not guarantee that every website feature will be uninterrupted, completely error-free, or suitable for every individual purpose.
Product-specific warranties, if any, are limited to those expressly stated on the product page, packaging, manufacturer documentation, or applicable law. Nothing in these Terms excludes an express written warranty actually provided with a product.
Some jurisdictions do not allow certain warranty disclaimers. In those jurisdictions, the disclaimer applies only to the extent legally permitted.
27. Limitation of Liability
To the maximum extent permitted by law, HearthLoom Home will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from use of or inability to access the website, except where such limitation is prohibited.
To the maximum extent permitted by law, our aggregate liability arising from a particular product order will not exceed the amount paid to HearthLoom Home for the product or order giving rise to the claim.
These limitations do not apply to liability that cannot legally be limited, including rights or remedies preserved by mandatory consumer law.
28. Indemnification
To the extent permitted by law, you agree to be responsible for reasonable losses, claims, and expenses arising from your unlawful use of the website, fraudulent transaction activity, infringement of another person’s rights, or material violation of these Terms. This provision does not require a consumer to indemnify HearthLoom Home for our own unlawful conduct, negligence, or obligations that cannot legally be shifted.
29. Consumer Rights
These Terms do not exclude, restrict, or waive statutory rights, warranties, remedies, cancellation rights, refund rights, or other protections that cannot legally be excluded or waived.
If mandatory law applicable to your purchase provides greater protection than these Terms, the mandatory legal requirement will apply to the extent of the conflict.
30. Governing Law and Disputes
These Terms and transactions with HearthLoom Home are governed by the laws of the State of Colorado and applicable United States federal law, without regard to conflict-of-law principles, except where mandatory law in the customer’s jurisdiction requires otherwise.
Before filing a formal claim, we encourage you to contact us with the order number, relevant facts, and requested resolution so the matter can be reviewed.
Nothing in these Terms prevents either party from using a small-claims court with proper jurisdiction or from exercising a right or remedy that cannot lawfully be restricted.
31. Suspension and Termination
We may suspend or terminate access to the store, cancel an account, or decline future transactions when reasonably necessary because of fraud, security threats, unlawful conduct, abuse, chargeback misuse, harassment, or a material violation of these Terms.
Termination does not eliminate payment obligations, refund rights, privacy obligations, intellectual-property rights, dispute provisions, or other terms that by their nature should continue.
32. Severability and No Waiver
If a provision of these Terms is determined to be unlawful or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.
A delay or failure to enforce a provision does not waive the right to enforce it later.
33. Entire Agreement
These Terms, together with the product page, order confirmation, Privacy Policy, Shipping Policy, Return and Refund Policy, and any terms expressly displayed for a specific promotion or service, constitute the agreement governing use of the store and purchases from HearthLoom Home.
34. Changes to These Terms
We may update these Terms to reflect changes in products, store operations, Shopify features, service providers, business practices, or legal requirements.
Updated Terms will be published on this page with a revised date. The version in effect when an order is placed generally governs that order, except where a later change is required by law or expressly accepted by the parties.
Terms and Order Questions
Contact HearthLoom Home
Contact us with questions about these Terms, a product, an order, shipping, returns, or customer service.
HearthLoom HomeOperated by hearthloomhome LLC
90 W 11th Ave
Denver, CO 80204
United States
Email: support@hearthloomhome.com
Telephone: (719) 205-0188
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time