Shipping policy

HearthLoom Home Order Information

Shipping Policy

Last updated: August 19, 2026

This Shipping Policy explains how orders placed through hearthloomhome.com are processed, shipped, tracked, and delivered. Please review the information below before completing your purchase.

Shipping at a Glance

Estimated Delivery: 3–12 Business Days

The 3–12 business-day estimate generally includes both order processing and carrier transit time. It is an estimate rather than a guaranteed delivery date. Weekends, U.S. federal holidays, severe weather, carrier disruptions, address problems, and other circumstances outside our reasonable control may extend delivery time.

1. Shipping Destinations

HearthLoom Home currently ships within the United States. We do not currently ship to Canada or other international destinations.

Availability can differ by product, U.S. delivery address, carrier, address type, and fulfillment location. An order can be completed only when Shopify checkout accepts the U.S. delivery address and displays an available shipping method before payment.

2. Order Processing Time

Most in-stock orders are reviewed, prepared, and submitted for shipment within 1–3 business days after the order is successfully placed and payment is authorized.

Business days are Monday through Friday and exclude U.S. federal holidays. Orders placed during weekends or holidays generally begin processing on the next business day.

Processing may require additional time when an order needs address verification, payment review, fraud screening, inventory confirmation, customer clarification, or another reasonable operational review.

3. Estimated Delivery Time

Most eligible orders shipped within the United States are expected to arrive within 3–12 business days after the order is placed. This estimate generally consists of:

Delivery estimates are not guarantees. The actual delivery date depends on product availability, destination, carrier service, transportation conditions, and other circumstances affecting the shipment.

4. Shipping Rates

Standard shipping is free for every order delivered within the United States, with no minimum purchase required. Charges apply only when a customer selects an available expedited or optional shipping service; any such charge is displayed at checkout before payment.

Free U.S. standard shipping is the current standard policy and is not conditional on an order minimum.

5. Order Confirmation

After checkout, an order confirmation is sent to the email address provided with the order. The confirmation indicates that the order was received; it does not necessarily mean that the order has already shipped.

Review the confirmation carefully and contact us promptly if the product, quantity, customer information, or shipping address appears incorrect.

6. Shipment Confirmation and Tracking

When shipment information becomes available, we generally send a shipping confirmation containing a carrier name, tracking number, or tracking link to the email address associated with the order.

Tracking information may require 24–48 hours after label creation to show movement or an initial carrier scan. A “label created” status does not necessarily mean the carrier has completed its first physical scan.

Customers are responsible for monitoring tracking updates and making reasonable arrangements to receive the shipment.

7. Shipping Carriers

Orders may be delivered by USPS, UPS, FedEx, another parcel carrier, or a qualified third-party delivery provider, depending on the product, destination, package size, and fulfillment arrangement.

HearthLoom Home may select or change the carrier or service level when reasonably necessary to complete delivery, provided the revised service remains appropriate for the order.

8. Multiple Packages and Partial Shipments

An order containing multiple products may be divided into separate packages. Packages may be shipped on different dates, assigned different tracking numbers, or delivered by different carriers.

Receiving one package does not necessarily mean that the complete order has been delivered. Review all shipment notifications and tracking numbers before reporting an item as missing.

9. Fulfillment Locations

Products may be prepared and shipped from different fulfillment locations depending on inventory availability, product type, and destination. The shipping origin shown in carrier tracking may therefore differ between orders or packages.

Our Denver business address is provided for company identification and customer contact. It should not be interpreted as the shipping origin, warehouse, pickup location, or return destination for every order.

10. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including any apartment, suite, unit, building, access, or postal information required for delivery.

Contact us immediately if an address correction is needed. We will attempt to assist, but an address cannot always be changed after an order has entered processing, fulfillment, or carrier transit.

HearthLoom Home is not responsible for delays, failed delivery, loss, or additional carrier charges caused by an incomplete or incorrect address supplied by the customer.

11. P.O. Boxes and Restricted Addresses

Some carriers, large packages, or products may not be deliverable to a P.O. Box, APO/FPO address, freight-forwarding address, hotel, temporary residence, or certain restricted locations.

When an address cannot be serviced, we may contact the customer for an alternative address or cancel and refund the affected portion of the order.

12. Delivery Delays

Delivery may be delayed by severe weather, natural disasters, high seasonal volume, transportation interruptions, labor disruptions, carrier network limitations, security events, government actions, incorrect addresses, or other circumstances outside our reasonable control.

When we become aware of a material processing or fulfillment delay, we may contact the customer using the email or telephone information associated with the order.

A carrier’s estimated delivery date can change while a shipment is in transit. Carrier tracking is generally the most current source of delivery information after the package has been accepted by the carrier.

13. Tracking Shows Delivered but Package Is Missing

If tracking shows delivered but the package cannot be located, please:

1. Check the front door, side door, garage, mailroom, parcel locker, porch, reception area, and other safe delivery locations.
2. Ask household members, neighbors, building management, reception staff, or mailroom personnel whether they accepted the package.
3. Review the carrier’s delivery photograph, notes, location details, or proof of delivery when available.
4. Allow one additional business day, because some carriers may scan a package shortly before final delivery.

If the package remains missing, contact HearthLoom Home promptly. We may request additional information and open a carrier investigation. A replacement or refund is not automatic and will depend on the delivery records and investigation outcome.

14. Lost or Damaged Shipments

Contact us if tracking has not updated for an unusual period, the carrier confirms that a shipment is lost, or the order arrives visibly damaged.

For damaged deliveries, retain the product, original packaging, shipping carton, labels, and packing materials. Send clear photographs of:

• The complete product.
• The damaged area.
• The outer packaging.
• The shipping label.
• Any visible damage to the carton or packaging.

Do not discard, wash, use, repair, or return a damaged product before receiving instructions. Resolution may include a carrier investigation, replacement, refund, partial refund, or another appropriate remedy based on the circumstances.

15. Refused and Undeliverable Packages

A package may be returned to the sender because of an incorrect address, refusal, failed delivery attempts, access restrictions, failure to collect the package, or another carrier issue.

After the returned shipment is received and reviewed, eligible refunds may be reduced by charges for an expedited or optional shipping service selected by the customer, return shipping charges, or carrier fees resulting from a customer-provided address error or refused delivery, when permitted by applicable law.

16. Order Changes and Cancellations

Contact us as soon as possible to request a cancellation or correction. We will make a reasonable effort to assist, but changes and cancellations are not guaranteed after an order enters processing or fulfillment.

Once a package has shipped, changes generally cannot be made through HearthLoom Home. Carrier address-intercept or redirection services may not be available and may involve additional fees.

17. Preorder and Backordered Products

If HearthLoom Home offers a preorder or backordered product, the product page or checkout will identify the relevant availability or expected shipping information when known.

Preorder and backorder timing may differ from the standard 3–12 business-day estimate. Customers will be contacted if a material delay affects an order.

19. Returns

Return eligibility, return shipping responsibilities, inspection requirements, and refund timing are governed by our Return and Refund Policy .

Do not mail merchandise to our public business address unless that address is specifically included in the return instructions issued for your order.

20. Changes to This Shipping Policy

HearthLoom Home may update this Shipping Policy to reflect changes in carriers, shipping services, fulfillment practices, legal requirements, or business operations. The version published on this page applies from its stated last-updated date. Material changes do not retroactively remove rights already applicable to a completed purchase.

Shipping and Delivery Support

Contact HearthLoom Home

Contact our customer service team for questions about order processing, tracking, delivery, address corrections, damaged packages, or missing shipments.

HearthLoom Home
Operated by hearthloomhome LLC
90 W 11th Ave
Denver, CO 80204
United States

Email: support@hearthloomhome.com
Telephone: (719) 205-0188
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time

The Denver address above is our public business contact address. It is not a customer pickup location and should not be assumed to be the shipping origin, warehouse, or return destination for an order.